What is an HRA Debit Plan?

An HRA, Health Reimbursement Arrangement, is an account established by the employer for the benefit of the employee to be reimbursed for out of pocket health related expenses, typically tied to a primary carrier. With a debit plan, your employer offers a debit card to access employer contributions to the HRA for eligible claims.  These claims are substantiated per IRS guidelines.  This means ASi must be able to verify that your purchase using your ASi HRA debit card was for an eligible expense.  Please be sure you are saving all itemized statements, receipts, and/or Explanation of Benefits (EOB) when utilizing your ASi HRA debit card.

How can I access the online portal as the employer, to view a member’s account or to view reports?

If this is your first time accessing your employer account you will need to contact flexhelp@asibenefits.com or call us toll free at 866-777-1320.

 

If you have already received access to your online employer account please click here for instructions on how to access your employer account.

 

If you have already accessed your employer account previously but are having trouble logging in please contact us via email: flexhelp@asibenefits.com

Where do I submit my claim, substantiation documentation, or general questions related to my HRA (Debit Plan)?

Please click here for a contact sheet for our flex team.

Why isn’t my ASi HRA debit card working?

This could be for several reasons.  Most common is that the card hasn’t been activated.  You can call the number on the sticker on the front of the card or call our office. Another reason is the amount attempting to be swiped is not available on the card.  Card must be swiped with exact amount or less.  Another reason is the merchant’s category code (MCC) is not an MCC that is allowed on the debit card, even if the facility is a doctor’s office or pharmacy.  Member will need to pay out of pocket and submit a manual reimbursement request.

How can a member check the status of their reimbursement?

Members can check their claim status online or through our mobile app.

Please click here to log in. If you need further instructions on how to use the online portal, check out our QuickStart Guide.

How can employees check their balance on their debit card?

Members can check their balance online or through our mobile app (click here to learn more).  You can also call the toll-free number on the back of the card during business hours. Please note, you will need to first set-up your WEX online portal. If you have not yet done this please click here to get started.

How do I access my employee HRA debit account online?

Please download your employee quickstart guide to get started.

What is eligible with my group HRA?

Most HRA’s are for out of pocket expenses applied to your carrier’s deductible.  Please refer to the ASi Schedule of Benefits for more information.

Where can I find a directory of vision providers?

Our ASi vision plans do not utilize a network. You are free to go to any vision provider, however, not all will bill ASi Benefits directly. Depending on the provider, you may be required to pay upfront and submit to ASi for reimbursement.

How do I locate an in-network dental provider?

Most of our ASi plans utilize the CVDP (Central Valley Dental Partners) network. You can download a provider directory for our CVDP network on the ASi Benefits website:

Please click here for the CVDP Provider Directory (Please click first list)

Some plans include the Healthsmart network, as well. Please check your schedule of benefits to confirm if Healthsmart is included as a network for you plan. Healthsmart providers can be located here: https://providerlookup.healthsmart.com/searchproviders.aspx

Some ASi plans do not utilize a provider network. Always confirm with your HR department or consult your ASi schedule of benefits for details.

How can I check the status of my claim?

You can contact our office at 559-256-1320 and our receptionist will direct your call to one of our account representatives. You can also email our account representatives at claims@asibenefits.com.

How do I request a new or replacement ID card?

Please email our ID card team at idcards@asibenefits.com or call our office to request.

Can I view my claims online or submit claims online?

We do have an employee portal through which you can view your processed claims and submit new claims. Please contact our claims department to obtain your username, password, and set-up instructions.

What do I need to send in with my claim submission?

Please include our Reimbursement Request form and a carrier EOB if necessary. These submissions can be emailed to claims@asibenefits.com, faxed to 559-475-5780, or mailed to PO Box 5809 Fresno CA 93755

I am having an issue with my pharmacy regarding my prescriptions. How can I get help?

We have a 24 hour pharmacy hotline for prescription help – please call 877-860-8846 for 24 hour assistance. You can also call our offices directly during normal business hours or email us at claims@asibenefits.com

I am enrolled on a MERP or HRA plan. How is a claim paid between the carrier and ASi?

Please click here for our “How a Claim is Paid” flyer

I am enrolled on a MEC (minimum essential coverage) plan. How do I find an in-network provider?

If you live in California, please visit the Networks by Design website to locate a provider: https://www.netbyd.com/find-a-doctor-or-facility.aspx

 

If you live outside of California, please visit the Multiplan website: https://www.multiplan.com/webcenter/portal/ProviderSearch

Click on “Select Network” and choose “PHCS”

Click on “Preventative Services Only”

Can my carrier submit claims directly to ASi for me?

We offer a concierge service called EOB Retrieval in which you can connect your carrier member portal with our claims pulling system. Once a week, our system will sweep your carrier account for new claims and submit them directly to ASi for processing. For more information or to request an enrollment form, please contact our EOB Retrieval team at eobretrieval@asibenefits.com or call our office and ask to speak to our EOB Retrieval team.

How can I check the status of my claim?

You can contact our office at 559-256-1320 and our receptionist will direct your call to one of our account representatives. You can also email our account representatives at claims@asibenefits.com.

How do I request a new or replacement ID card?

Please email our ID card team at idcards@asibenefits.com or call our office to request.

Can I view my claims online or submit claims online?

We do have an employee portal through which you can view your processed claims and submit new claims. Please contact our claims department to obtain your username, password, and set-up instructions.

What is an HRA?

An HRA, or Health Reimbursement Arrangement, is an account established by your employer to reimburse you for out of pocket health related expenses.

What do I need to send in with my claim submission?

Please include our Medical (Non-Debit) Reimbursement Request form and a carrier EOB if necessary. These submissions can be emailed to claims@asibenefits.com, faxed to 559-475-5780, or mailed to PO Box 5809 Fresno CA 93755

Where do employees submit claims, general questions, or address updates?

Please click here for contact list.

Where do employees submit claims, general questions, or address updates?

Please click here for contact list.

What is an FSA?

Sometimes referred to as a Cafeteria Plan, Flex Plan, or Section 125 Plan— a Flexible Spending Account allows you to set aside a certain amount of your earnings into an account before paying income taxes. You may find out more by talking to your plan administrator.

What happens if I am terminated?

Irrevocable HRA funds are available to you regardless of your employment status.

What expenses are eligible for reimbursement?

Integrated HRA funds can be used for qualified medical and prescription expenses under the IRS Code Section 213(d). Excepted Benefits HRA is limited largely to dental and vision and can’t be used for medical and prescription benefits. You are eligible to be reimbursed for expenses incurred by yourself, your spouse or domestic partner and/or your tax dependents.

How can I check the status of my account?

You can email ASI at sfclaims@asibenefits.com or call us toll free at 866.777.1320.

How do I get reimbursed for my expenses?

To be reimbursed you will need to send us a completed reimbursement request form and an itemized service statement. Claims can be mailed to P.O. Box 5809 Fresno, CA 93755 or faxed to (559) 475-5789 or emailed to sfclaims@asibenefits.com.

How long will I have access to these deposits?

An Irrevocable Health Care Expenditure is an expenditure that cannot be retained or recovered by the employer.

How much money will I have deposited in my account?

This account will be funded every quarter in which you were eligible. The amount deposited is based on the total number of hours you were paid in each quarter. The funds will be available to you within 30 days of the end of the quarter in which you qualified.

How do I know if my group is Federal or CAL COBRA?

To simplify, an employer group is considered to be CAL COBRA if they have 19 or less employees on a typical business day during the previous calendar year.  ASI is an administrator of Federal COBRA.  Federal COBRA is for employer groups of 20 or more employees on a typical business day during the previous calendar year.  CAL COBRA is usually administered through the insurance carrier.  For further information, please consult your insurance carriers, broker or legal counsel.

What is an Initial Notice? What is a Qualifying Event Notice?

Of all the COBRA  notices, there are two that are of utmost importance.  The Initial Notice and the Election (Qualifying Event) Notice.  ASI would like to take a moment to give you a brief rundown of what each one is.   Initial Notice:  The Initial Notice is to be sent when an active employee is enrolling on any group benefit plan  sponsored by the employer that is a COBRA eligible plan.  This is a notification sent to enrolled employees and their  spouses that are enrolled on your group benefit plan to make them aware of their rights under COBRA.  This is also  referred to as the  General  Rights Notice.  Qualifying Event Notice:   The Qualifying Event Notice is to be sent when an active employee on your COBRA  eligible group benefit plan is losing benefits due to one of the COBRA triggering events.  These events are listed on our ASI  Qualifying Event Form found on our website.  This is also called an Election notice or Specific Rights Notice.

What are some examples of COBRA eligible group health plans?

Some basic examples of COBRA eligible health plans are: Medical, Dental, Vision, FSA (Section 125 or “Flex” plan), HRA (Health Reimbursement Arrangement), Employee Assistance Programs (not all are COBRA eligible), Prescription Drug Plans, and MERP (Medical Expense Reimbursement Plans).

If I put a group number on the line next to the medical box on the qualifying event form, would that assist in finding further information about the plan the member is on?

Actually, it would not.  In most cases, ASi does not have access to your invoices, medical group numbers or medical IDs with your carriers.  If you were to give us the carrier name and the group number, ASi would not be able to determine which plan you are referring to (the HMO,  the PPO).  It is preferred you put the type of plan or name of the plan on the line.

On the ASi qualifying event form, how am I supposed to complete the “Health plans” portion?

On the ASi qualifying event form, there is a “Health plans” section.  Within this section, it is requested you mark if ASi is to offer the QBs  “Medical, dental or vision”.  There is also a blank line for you to submit any details that would assist our processors in sending out the COBRA notice.  A COBRA qualified beneficiary should only be offered the plans they had at the time of their loss of benefits.  If the qualified beneficiary only had a medical plan, you would only check the medical box on the form.  The line next to the medical box is for further detail.  If your company offers multiple plans or carriers, you would want to specify that on the form.  This helps ensure our processors offer the correct plans to the qualified beneficiaries with the correct rate.

What is the COBRA rule with Medicare or other coverage?

To simplify, you can have both COBRA and Medicare, but only if the Medicare coverage came first (you enrolled in Medicare prior to COBRA).  If you elect COBRA, and then become covered under Medicare, your COBRA coverage can terminate.  The rule is the same for enrollment in other group health plan coverage.

When an employee terminates benefits, does ASi notify the carriers to terminate the active employee coverage?

No, the ASi COBRA Department does not terminate active employee benefits.  ASi relies on the client or their broker to terminate the active employee benefits.  The ASi COBRA Department administers COBRA benefits, not active benefits.

On the ASi qualifying event form, what date am I supposed to use? The date of the actual event or the date benefits will end?

On the ASi qualifying event form, you want to use the actual date of the qualifying event, or, the true date the event happened.  If an employee resigned on May 3rd, you would complete the form with a May 3rd date.  Not May 31st or April 1st—when coverage would end on the group health plan.

What are the triggering events for COBRA?

A triggering event is an event that would cause a loss in group health plan benefits. The triggering events are Death, Divorce, Retirement, Resignation, Termination, Child Ceasing to be a Dependent on the Plan (because of age), Reduction of Hours and sometimes Medicare Entitlement of the Employee. If an employee is on one (or all) of your group health plans and loses benefits due to a triggering event (other than gross misconduct) they have the right to COBRA and should be sent a Qualifying Event (Election) letter with the option to enroll in COBRA.

What are the COBRA timelines?

The employer must notify the administrator within 30 days of the triggering event.  The administrator then has an additional 14 days to notify the Qualified Beneficiary by letter.  The Qualified Beneficiary then has 60 days to elect to continue coverage through COBRA.  COBRA will continue for 18 or 36 months on the condition that premium payments are made timely.  Payments are due on the first of each month with a 30 day grace period.  The initial payment must be made within 45 days of electing COBRA coverage.  This payment must bring your account current.

What are the penalties for non-compliance with COBRA?

COBRA penalties can be pretty high for non-compliance.  Statutory penalties of up to $110 per day under ERISA (Employee Retirement Income Security Act), Qualified Beneficiaries can sue to recover damages under ERISA, and failure to provide adequate notices (Election and Initial) can create exposure and lead to contractual damages.  In all suits under ERISA, the court is permitted to award attorney’s fees and interest.

How can I access the online portal as the employer, to view a member’s account or to view reports?

If this is your first time accessing your employer account you will need to contact flexhelp@asibenefits.com or call us toll free at 866 – 777 – 1320

If you have already received access to your online employer account please click here for instructions on how to access your employer account.

If you have already accessed your employer account previously but are having trouble logging in please contact us via email: flexhelp@asibenefits.com

Where do employees submit their claim/substantiation documentation or general?

Please click here for contact list.

How do employees access their account online?

Please click here to access your Section 125 Flexible Spending Account (FSA) log in.

If you are a new member, please click here for log in instructions.

Why isn’t an employee’s debit card working?

This could be for several reasons.  Most common is that the card hasn’t been activated.  You can call the number on the sticker on the front of the card or call our office (559) 256-1320.

Another reason is the amount attempting to be swiped is not available on the card.  You must swipe with the exact amount or less.  Another reason is the merchant’s category code (MCC) is not an MCC that is allowed on the debit card, even if the facility is a doctor’s office or pharmacy.  Member will need to pay out of pocket and submit a manual reimbursement request.

How can a member check the status of their reimbursement?

Please click here to access your Section 125 Flexible Spending Account (FSA) log in.

If you are a new member, please click here for log in instructions.

How can my employees check their balance on their card?

Please click here to access your Section 125 Flexible Spending Account (FSA) log in.

If you are a new member, please click here for log in instructions.

Additionally, click here for more information on the mobile application.

What is eligible with an FSA?

Check out the FSA Store for a complete list of Eligible Items

https://fsastore.com/FSA-Eligibility-List.aspx

What is my login name and password?

For medical accounts, both the username and password is the number on your ASi ID card, including dashes, and sometimes with two zeros (00) at the end of the number.  To login to your FSA account, the username and password will be your Social Security number.  If you have both accounts with ASi, you will need to log in to them separately.